FAQs
What types of rugs do you sell?
We specialize in Hand Braided Rugs, Hand Tufted Rugs, and Handwoven Rugs, crafted with quality materials and timeless design to bring warmth and style to your home.
Do you ship internationally?
Yes, we ship worldwide. Please note that shipping times and costs may vary depending on your location. Customs duties or import taxes may also apply and are the responsibility of the customer.
How long does order processing take?
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, you will receive a tracking number via email.
What is the estimated delivery time?
Standard delivery typically takes 7–15 business days, depending on your region and carrier availability.
Do you offer free shipping?
Yes. We offer free shipping on orders over $59.99. For orders under $59.99, a flat shipping fee of $12.99 applies.
What is your return policy?
You may request a return or exchange within 30 days of delivery, provided the item is unused, unwashed, and in its original packaging. Please review our Return & Exchange Policy for full details.
Who covers the cost of return shipping?
Return shipping costs are the responsibility of the customer, unless the product is defective or damaged. In that case, we will cover the return shipping costs.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal. All transactions are processed securely.
How do I cancel or modify an order?
Orders can be canceled or modified within 24 hours of being placed. Once processed or shipped, orders cannot be canceled.
How can I contact customer support?
You can reach our support team via:
- Email: help@cocrvc.com
- Phone: +1 919-650-0378
- Business Hours: Monday – Friday, 9 AM – 5 PM (Closed on weekends and holidays)